GrandCarWashes Privacy Policy

(Last Updated: June 25, 2025)

1. Introduction

GrandCarWashes ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect the personal information you provide to us when you use our website, https://www.grandcarwashes.com/, enquire about our services, or book our mobile car detailing services.

We are the data controller responsible for your personal data. Our contact details for privacy-related queries are provided at the end of this policy. Your access to and use of our Website and services is conditional upon your acceptance of and compliance with this Privacy Policy. By using our services or providing us with your information, you agree to the practices described in this policy.

2. What Information We Collect

We may collect the following types of personal information:

Contact Information: Your name, email address, phone number, and postcode (for mobile service).
Service Details: Information about the service required (e.g., vehicle make, model & year, specific package interests), specific requirements, and potentially photos if needed for quoting or service purposes.
Enquiry Information: Any information you provide when you contact us via our website form, email, or phone, including the content of your message.
Booking Information: Dates and times of requested or confirmed appointments.
Website Usage Information: Basic information collected via cookies and analytics tools, such as pages visited, time spent on site, and site usage patterns. We use Google Analytics, Google Tag Manager, and Meta (Facebook/Instagram) Pixels for this purpose. (See our Cookie Policy).

3. How We Collect Information

We collect information directly from you when you:

Fill out forms on our website (e.g., enquiry, inspection request).
Contact us directly via email or phone.
Provide details during the booking process.
Interact with our website (basic usage data via cookies - detailed in our Cookie Policy).

4. How We Use Your Information (Purpose & Legal Basis)

We use your personal information for the following purposes, based on specific legal grounds under UK GDPR:

To Provide Quotes/Information: To assess your needs and provide accurate pricing or information about our services. (Legal Basis: Taking steps prior to entering a contract).
To Schedule Bookings: To arrange and confirm your appointment. (Legal Basis: Performance of a contract).
To Provide Services: To carry out the agreed service. (Legal Basis: Performance of a contract).
To Communicate With You: To respond to enquiries, send confirmations/reminders, provide service updates, and follow up. (Legal Basis: Performance of a contract / Legitimate interests – providing good customer service).
To Process Payments: To manage payments for deposits and services rendered. (Legal Basis: Performance of a contract).
To Improve Our Services & Marketing: Using website analytics from Google Analytics, Google Tag Manager, and Meta Pixels to understand how visitors use our site, identify areas for improvement, and understand the effectiveness of our marketing. (Legal Basis: Legitimate interests – business improvement / Consent for non-essential cookies).
To Comply with Legal Obligations: If required by law or regulatory bodies. (Legal Basis: Legal obligation).

We do not currently use your information for direct marketing emails or promotions. If this changes, we will seek your explicit consent beforehand.

5. Data Sharing

GrandCarWashes respects your privacy. We do not sell or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our business and delivering services to you. These currently include:

Your Website Hosting Platform, e.g., Wix Studio
Website Analytics & Marketing services: Google (for Analytics and Tag Manager) and Meta (for Facebook/Instagram Pixels).
Cloud Storage: For essential business records.
Email communication platforms.

We only share the minimum information required and ensure these providers have appropriate data protection measures in place.

6. Data Security

We implement appropriate technical and organisational security measures designed to protect your personal information from unauthorised access, loss, misuse, or alteration.

7. Data Retention

We will retain your personal information (such as enquiry details) for 1 year after your last enquiry if no booking occurs. Client service records, including booking and invoice information, will be retained for 7 years after our service is completed to comply with legal and tax obligations. After these periods, your data will be securely deleted.

8. Your Data Protection Rights (Under UK GDPR)

You have several rights regarding your personal data:

Right of Access
Right to Rectification
Right to Erasure ('Right to be Forgotten')
Right to Restrict Processing
Right to Data Portability
Right to Object

To exercise any of these rights, please contact us using the details below. We aim to respond within one month.

9. Children's Privacy

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Cookies

Our website uses cookies for functionality, performance, and analytics (including through Google and Meta services). For detailed information about the specific cookies we use and how you can manage them, please see our separate Cookie Policy: https://www.grandcarwashes.com/cookiepolicy

11. External Links

Our website may contain links to other websites (e.g., social media). We have no control over their content and privacy practices and cannot accept responsibility. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on this page with an updated "Last Updated" date. Please review it periodically.

13. How to Contact Us

If you have questions about this policy, how we handle your data, or wish to exercise your rights, please contact us at:

Email: grandcarwashes@gmail.com
Phone: 07449324435

You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO) (www.ico.org.uk).